How to Contact Binance. Though Binance (BNB) is less than a year old, it has rapidly risen through the ranks of cryptocurrency exchanges to become the #1 cryptocurrency exchange by 24-hour trading volume. It is especially known for the vast number of altcoin pairings, which number in the hundreds. Altcoins are alternative cryptocurrencies that aren’t Bitcoin. With such popularity comes a ton of users who want to contact Binance (BNB) for support and other issues.
Here are the ways in which you can contact Binance. Submit an Email Request. Users are able to contact Binance by submitting a support ticket, which will be answered via email. Binance recommends that users pick the right Issue Type when submitting a ticket to expedite the customer service process. Issue Types include the following: App doesn’t work Help with deposits Help with withdrawals Help with security issues Google Authenticator (two-factor authentication or 2FA) Help with SMS Authentication Help with Account Help with Trade Other Issue API Issue Promotions.
Some of these issue types include their own sub-issue types for further specificity and each issue type has its own required fields that users must fill out before submitting a request. For example, if users need help with Binance withdrawals they should have the following information ready if they want to request customer support: An email address for correspondence Type of withdrawal issue (withdrawal missing, not receiving a confirmation email, how to withdraw, withdraw to the wrong address, forgot or wrong tag/memo/PaymentID, other withdrawal issue) The subject of the request A detailed description of the problem Their Binance account email The name of the coin they are having trouble withdrawing Transaction ID (or “none” if they don’t have one) Transaction Address (or binary options tick charts explained “none” if they don’t have one) Transaction PaymentID/Memo/Tag (optional) Attachment(s) (optional) After submitting requests, users can log in to their Binance account and check the status of their requests through the support page (or just check their email).
The Binance customer support team is working to ensure tickets are responded to and resolved in a timely manner. Support Page. Users can also check Binance.com’s support page for potential answers to inquiries. While referencing Binance’s support page isn’t a way to contact Binance, it’s possible that users can resolve their issues without even contacting the Binance team by looking to see if the support database has any answers first.
The frequently asked questions (FAQ) section has many articles on topics like deposits and withdrawals, trading, account access, two-factor authentication, security and miscellaneous issues. The support page also has an announcements section that may answer questions that users may have regarding things like new cryptocurrency or coin listings and the latest Binance-related news. As of April 3, 2018, the support page, as well as the above-mentioned, submit request page are available in English, German, French, Korean, Russian and Chinese (both Mainland Chinese and Taiwanese Mandarin).
Here are the ways in which you can contact Binance. Submit an Email Request. Users are able to contact Binance by submitting a support ticket, which will be answered via email. Binance recommends that users pick the right Issue Type when submitting a ticket to expedite the customer service process. Issue Types include the following: App doesn’t work Help with deposits Help with withdrawals Help with security issues Google Authenticator (two-factor authentication or 2FA) Help with SMS Authentication Help with Account Help with Trade Other Issue API Issue Promotions.
Some of these issue types include their own sub-issue types for further specificity and each issue type has its own required fields that users must fill out before submitting a request. For example, if users need help with Binance withdrawals they should have the following information ready if they want to request customer support: An email address for correspondence Type of withdrawal issue (withdrawal missing, not receiving a confirmation email, how to withdraw, withdraw to the wrong address, forgot or wrong tag/memo/PaymentID, other withdrawal issue) The subject of the request A detailed description of the problem Their Binance account email The name of the coin they are having trouble withdrawing Transaction ID (or “none” if they don’t have one) Transaction Address (or binary options tick charts explained “none” if they don’t have one) Transaction PaymentID/Memo/Tag (optional) Attachment(s) (optional) After submitting requests, users can log in to their Binance account and check the status of their requests through the support page (or just check their email).
The Binance customer support team is working to ensure tickets are responded to and resolved in a timely manner. Support Page. Users can also check Binance.com’s support page for potential answers to inquiries. While referencing Binance’s support page isn’t a way to contact Binance, it’s possible that users can resolve their issues without even contacting the Binance team by looking to see if the support database has any answers first.
The frequently asked questions (FAQ) section has many articles on topics like deposits and withdrawals, trading, account access, two-factor authentication, security and miscellaneous issues. The support page also has an announcements section that may answer questions that users may have regarding things like new cryptocurrency or coin listings and the latest Binance-related news. As of April 3, 2018, the support page, as well as the above-mentioned, submit request page are available in English, German, French, Korean, Russian and Chinese (both Mainland Chinese and Taiwanese Mandarin).