Consumers will often browse review sites before you make a purchase. On the contrary, in certain cases, these reviews will be more confusing than helpful. In others, they're downright misleading. How can you really tell if they are honest reviews or maybe if the company is paying someone to post positive reviews as part of an "online reputation management" service? Simply how much influence should a bad review play within your decision to use or not make use of a specific company?
Today, you'll find dozens of business review sites for consumers to browse. Sites like Angie's List, Yelp, Google+, and Yahoo Local are generally employed by consumers. On top of that, sites like the greater Business Bureau offer the opportunity for customers to leave a review about a business. Should the company is online, there are actually literally dozens of online websites offering feedback about a company.
In most cases, review web sites are open to anyone wanting to leave a review. Sites like Google + do a reliable job of weeding out spam, but no program is going to be perfect. One of the ways to rule out review web sites is in the event the site isn't going to allow the company owner to respond to the feedback or actually review the feedback before it's posted. Sites such as this are probably there more for income generation through advertisements than actual legitimate feedback.
You really should look-at the overall picture of the business. How many transactions will be the business websites (This Internet site) completing on a daily basis vs. how many reviews are left for the company? To paraphrase, a company doing 10,000 transactions a month that has a couple of negative reviews within that period isn't a true representation of the customer support the company offers. Every company on the planet could be pleased with a client satisfaction rating that high!
The bottom line here is the fact that one or two negative feedbacks on any business review site are no reason to write off a business. Take a really good look-at the overall picture of customer service and make your decision that way. In addition, understand that occasionally, there simply is no satisfying a customer. If you own a business yourself or work in something customer support related, you have more than likely dealt with at least a person where nothing would satisfy them.
Consumers are much more likely to leave a review after a negative experience than they're after a positive one. Because of this, do the research to locate the overall range of transactions a particular business is doing and weigh that against the overall range of reviews you are seeing. If you still have doubts, simply call them up as well as to see what sort of customer support will be offered. Still, if you have a positive experience, do the business owner a big favor and leave a review!
Today, you'll find dozens of business review sites for consumers to browse. Sites like Angie's List, Yelp, Google+, and Yahoo Local are generally employed by consumers. On top of that, sites like the greater Business Bureau offer the opportunity for customers to leave a review about a business. Should the company is online, there are actually literally dozens of online websites offering feedback about a company.
In most cases, review web sites are open to anyone wanting to leave a review. Sites like Google + do a reliable job of weeding out spam, but no program is going to be perfect. One of the ways to rule out review web sites is in the event the site isn't going to allow the company owner to respond to the feedback or actually review the feedback before it's posted. Sites such as this are probably there more for income generation through advertisements than actual legitimate feedback.
You really should look-at the overall picture of the business. How many transactions will be the business websites (This Internet site) completing on a daily basis vs. how many reviews are left for the company? To paraphrase, a company doing 10,000 transactions a month that has a couple of negative reviews within that period isn't a true representation of the customer support the company offers. Every company on the planet could be pleased with a client satisfaction rating that high!
The bottom line here is the fact that one or two negative feedbacks on any business review site are no reason to write off a business. Take a really good look-at the overall picture of customer service and make your decision that way. In addition, understand that occasionally, there simply is no satisfying a customer. If you own a business yourself or work in something customer support related, you have more than likely dealt with at least a person where nothing would satisfy them.
Consumers are much more likely to leave a review after a negative experience than they're after a positive one. Because of this, do the research to locate the overall range of transactions a particular business is doing and weigh that against the overall range of reviews you are seeing. If you still have doubts, simply call them up as well as to see what sort of customer support will be offered. Still, if you have a positive experience, do the business owner a big favor and leave a review!